By booking and accepting our equipment, you enter into a hire agreement with [Insert Legal Name of Supplier, e.g., Liverpool Loft Ladders Ltd] trading as Moving Box Hire. Moving Box Hire is a specialist service provided by Liverpool Loft Ladders, located at [Insert Business Address] (Email: [Insert Email Address]). These terms are available before booking and you will receive a copy to keep for your records.
1. Who You Are Hiring From
The equipment is supplied by Liverpool Loft Ladders. References to "we", "us", or "Moving Box Hire" refer to the legal entity identified above.
2. Equipment & Hire Period
We provide heavy-duty 102-litre plastic crates with yellow lids and a four-wheel folding platform trolley. The standard hire period is two weeks. A folding trolley is included in all packages at no extra cost. Extending your hire costs £25 per week [Site owner: please confirm this matches current package prices].
3. Delivery & Collection
Delivery and collection are included across Merseyside. The equipment must be ready for collection at the time agreed during booking. If the equipment is not ready when we arrive, a missed-collection fee of £[Insert Fee Amount] will apply. You will not be charged if any delay is caused by us.
4. Payments & Security
We do not require a security deposit. By booking, you give us explicit authorisation to securely hold your card details on file via Square. This card will only be used for the agreed hire fees or the specific loss/damage charges outlined below.
5. Loss & Damage Charges
You are responsible for the equipment while it is in your care, excluding fair wear and tear. If items are lost or destroyed, the following charges apply:
• Plastic Boxes: £17 per box
• Platform Trolley: £65 per trolley
If equipment is damaged but repairable, you will be charged the reasonable cost of repair, which will never exceed the replacement costs stated above.
6. Transparency in Charges
Before any payment for loss or damage is processed, we will provide you with the reason for the charge, supporting evidence (such as photos), and a full itemised breakdown. You will have a fair opportunity to query the charge before funds are taken.
7. Equipment Condition & Returns
We promise to supply equipment that is clean, safe, and in good working order. If you find a fault, please report it to us immediately at 0800 112 3167 or WhatsApp 07870 162 687 so we can provide a replacement or remedy. You must return all equipment empty and reasonably clean.
8. Cancellations & Refunds
You have a statutory right to cancel your booking within 14 days of placing it. However, if you request the hire to begin before this period ends, you may be charged for the services already provided. We will process refunds in line with your legal consumer rights.
9. Our Responsibility
We are responsible for any loss or damage you suffer that is a foreseeable result of our negligence or our failure to provide equipment that is fit for purpose. We do not exclude our liability for death or personal injury caused by our negligence or for your statutory rights as a consumer.
10. Changes to These Terms
The terms that apply to your hire are those you agreed to at the time of booking. Any future updates to our terms will only apply to new bookings made after the change, unless we both mutually agree to a change for an existing booking.